Orders will be shipped via UPS. Some drop shipments and five dollar shipping orders will be shipped via FedEx, USPS, or other carrier. Tracking numbers will be provided on most orders.
- Tracking numbers are not available on some drop shipments.
- All orders receive email confirmation of shipment and are updated on the Order Status page.
- We do ship internationally and can provide lower cost USPS at the customers discretion; however USPS is not tracked or insured. We do not take responsibility for any orders shipped
- USPS. International order shipping prices will be adjusted to actual shipping cost. Please refer to our international order policies.
Because we know you want your order as soon as possible, We make every effort to ship your items immediately.
All orders received before 1pm PST are usually shipped the same day provided the item(s) are in stock.
- Any items that cannot be shipped within three days are considered not in stock. We ship Monday through Friday, orders received on weekends or holidays will be processed the next business day.
- We cannot ship to Post Office Boxes, a Street Address is required.
- Rush orders (Next Day Air, 2nd Day Air, and 3 Day) will be placed on top priority.
- Orders may be drop shipped out of several warehouses around the USA. We will drop ship out of the closest warehouse to insure low time in transit.
Packaged with Care
All of our products are packaged with care to ensure they arrive to you quickly and safely.
- All returns require a RMA number. Please call or email Your Store before returning any items.
- Items without a valid RMA number will not be accepted.
- Returns or Exchanges must be arranged within 10 days of receipt.
- Returns must be unopened and in original packaging to receive return credit.
- A 20% restocking fee is applied on returns and exchanges.
- No returns on electrical parts, chemicals, and closeout parts.
- Defective items are not warranted by My Store. Returns of defective merchandise are subject to manufacturer approval.
- When returning product we recommend the use of an insured and trackable shipper such as UPS or FedEX. Your Store does not refund shipping costs, or cover return shipping.
- We will not accept COD or damaged packages.
We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they can not ship within three days. It is your choice to either cancel the order before we fully process it and nothing will be charged to you, or you may choose to backorder the item.
To place a backorder simply email us at email@example.com.
Backorders are charged 100% up front and shipped immediately upon receiving the item in stock. You may cancel the backorder at any time; however you will be charged a 20% backorder cancellation fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner.
We may have other equivalent products available that are not listed on the website due tocontinually changing product lines. You may call or email and we will always do our best to help find you what you need.
Ground shipping is guaranteed to be delivered within 14 days. It is normally less than five days, but can take up to 14 days. We reserve the right to use any shipping provider for these orders.
Shipping price listed online is not applicable on some oversize items and international orders, in these cases actual shipping via the lowest cost carrier will be charged.
Low Order Fee
Some orders under 50.00 may be subject to an 8.00 handling fee. The handling fee will only be charged if the order is being drop shipped and the warehouse requires a drop shipment fee. It will be automatically added when your card is processed.
Once you submit your order to Our Store and it has been processed and shipped we cannot change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.
International orders are always welcome. All international orders must be confirmed through us first. You may place your order online or via email. Please allow a few extra days for us to process and confirm international orders.
We always try to work with our international customers on shipping rates because we understand the high cost of getting parts to you from the US. We ship USPS Global AIRMail. USPS is generally much cheaper but is not insured and takes a few extra days. All international orders are shipped on Fridays.